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  Published Paper Details:

  Authors

  Dr.R.Gayathri

  Keywords

HANDLING CUSTOMER�S GRIEVANCES - WITH SPECIAL REFERENCE TO SBI

  Abstract


State Bank of India (SBI) is the largest public sector banks in India. It was the first bank established in India as Bank of Calcutta in 1806. SBI offers a plethora of products and services such as savings account, credit cards, fixed deposits, personal loan, home loan, business loan, debit card, loan against property, car loan, gold loan, mudra loan and more. A Customer Complaint is an expression of dissatisfaction from a Customer, requiring a response, about business activities or services performed by SBI The customer is the focus of the organization�s products, services and people. The business growth depends entirely on the satisfaction of the customers. A grievance generally occurs on account of various reasons including:- ? Inadequacy of working/operational gaps in standards of services offered, expected and actual services rendered. ? Technological issues in ATM ? Bank Charges issues ? Other Operational Issues ? Cheque book Customer has the right to register his complaint/ grievance if he is not satisfied with the services provided by SBI . A suitable mechanism is a must for receiving and redressing customer grievances courteously, promptly and satisfactorily.

  Cite this article

  Dr.R.Gayathri,   "HANDLING CUSTOMER’S GRIEVANCES - WITH SPECIAL REFERENCE TO SBI", IJRAR - International Journal of Research and Analytical Reviews (IJRAR), E-ISSN 2348-1269, P- ISSN 2349-5138, Volume.9, Issue 4, Page No pp.48-53, November 2022, Available at : http://www.ijrar.org/IJRAR1CUP008.pdf  

  IJRAR's Publication Details

  Unique Identification Number - IJRAR1CUP008

  Paper ID - 255465

  Author type - Indian Author

  Page Number(s) - 48-53

  Pubished in - Volume 9 | Issue 4 | November 2022

  DOI (Digital Object Identifier) -   

  No Of Downloads - 559

  Author Country - India, -, -, -, -, Science and Technology

  Publisher Name - IJPUBLICATION | IJRAR | www.ijrar.org | E-ISSN 2348-1269, P- ISSN 2349-5138

  E-ISSN 2348-1269, P- ISSN 2349-5138

  Published Paper PDF : - http://www.ijrar.org/papers/IJRAR1CUP008

  Published Paper URL: : - http://ijrar.org/viewfull.php?&p_id=IJRAR1CUP008

  Published Paper PDF Downlaod: - download.php?file=IJRAR1CUP008

  Cite this article

  Dr.R.Gayathri,   "HANDLING CUSTOMER’S GRIEVANCES - WITH SPECIAL REFERENCE TO SBI", IJRAR - International Journal of Research and Analytical Reviews (IJRAR), E-ISSN 2348-1269, P- ISSN 2349-5138, Volume.9, Issue 4, Page No pp.48-53, November 2022, Available at : http://www.ijrar.org/IJRAR1CUP008.pdf

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